Over 70 years, TPT has accrued a vast customer base, comprising pension advisors, employers and members, all of whom have different needs when it comes to fund information.
A primary aim of the website was to support the different information needs of employers and members, reducing the workload on internal fund administration teams.
By focussing on self-service and by rearchitecting the schemes section of the site, we’ve refined the user journey to make sure users get to the information they’re looking for in as few clicks as possible.