A legal portal supporting the needs of customers globally

Tapestry is a specialist law firm providing online resources to help clients manage legal and tax compliance for global share plans.
A vital part of their service is delivered via their "OnTap" portal enabling customer across 140 countries access a vast database of up-to-date, comprehensive, legal information.
This project required a complete rebuild of the portal.

“Our portal is a vital part of our service delivery to our global client base. Quba carried out a technical audit followed by a complete redesign including several new areas and elements of functionality. We are delivering a much improved service to our clients as a result
- Bob Grayson - Director, Tapestry

Providing legal and tax compliance data for blue-chip clients

Tapestry's OnTap system services the legal compliance needs for a sizeable list of blue-chip clients who rely on subscribing to OnTap for up-to-date Legal Compliance and legislation documentation. The platform is underpinned by a vast database of legalese, which relies on complex logic to return correct information, based on the specific criteria selected by the end user.
If this system is compromised in any way or doesn't return the required information every time, there could be serious legal implications.
Tapestry approached Quba to rebuild their system in order to improve the service offered to their customers.

Working with the existing code base

First, we carried out a technical review of the existing Umbraco system to establish if it was viable to work with the code or if a ground-up rebuild was required. We made some immediate fixes and modifications to bring the platform in line with best practice security and coding standards ensuring it was fit for use in the interim.
We took the decision to work with the existing Umbraco codebase and carry out a complete overhaul of the technical architecture and user interface. Once we had steadied the platform, we entered a period of requirements gathering to establish how the front end should be evolved.

Delivering a better customer experience

After agreeing to move forward with the existing architecture, we then set out to improve the design and usability of the system, as well as defining the technical requirements that would be necessary to upgrade the functionality of the platform - based on the goals identified during the initial discovery phase.
The goal was to create a more intuitive and user-friendly interface to promote self-service, allowing users to export reports in multiple formats across different platforms, producing an information 'hub which offered useful guides and information, and finally to make the backend system easier to administrate.

Making the technology work harder

OnTap comprises a vast database of legal content relating to hundreds of countries. The challenge was to make this data easy to filter and then output into meaningful reports. We completely redesigned the search and filter interface and introduced a feature-rich document export enabling customers to produce professional, branded reports.
We applied a similar approach to the resource library that features webinars, training materials and newsletters, making this content much easier to access and increasing the value of the OnTap service to its users.
We also built a white label version of the portal, enabling larger clients to brand this themselves and offer the service direct to their customers.

Ready to discuss your project? Let’s talk

Greg Mathews

Greg Mathews

Client Services Director

If you fancy a chat about anything digital, feel free to contact Greg on email or give Greg a call on 0114 279 7779.

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