Discovery & planning

The first stage of any project is the Discovery Phase. It’s an exploration of your organisation, your customers and the market you operate in. We’ll work with your team in a series of workshops to understand your project's strategic direction.
Our 3 stage Discovery process
Why you need Discovery

Discovery is critical, by building a strong knowledge base at the very beginning, we get to understand your organisational practices, customers, market sector, competitors, and technology needs. Our team will create a series of strategic insights and recommendations that we'll present back to you.

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Workshops

Workshops are face-to-face or online, providing your team and other stakeholders an opportunity to contribute vital insights. We'll collate information about your market position, sales process, audience types and existing technologies. These sessions are essential to providing a strategic direction for the project.

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The Discovery process

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Workshop - Our team works with you to deep-dive into content needs, personas and user journeys that will meet your business aims.

Refine & define - We create user models and architecture maps out of the workshop outcomes supported by further research activity. 

Findings - For efficiency, we use virtual whiteboards and screen share sessions to keep you up to date with progress and then a final presentation sign-off before we move forward.

User research

Research allows us all to understand the real people who interact with your web platform. We gather behavioural data and interview users to understand why and how they use it, and—crucially—how they feel about it. The research informs us about user journeys that define the site architecture.

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Years delivering Discovery workshops!
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Average number of participants in a workshop
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% client satisfaction guaranteed

"Quba’s approach got right to the heart of what really mattered on this project. They immediately understood what we wanted to achieve and were able to add value throughout."

Steven Taylor, Marketing Director, Colosseum Dental UK

 

Health Systems Global
Conducting a usability review and research project for leading international health systems membership group.
Read Case Study
The Grosvenor Property Group
A web platform for the UK’s largest private property group.
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London Luton Airport
A digital transformation for the UK’s 5th largest airport.
Find out more
9 rules for keeping your web project on target
Matt Jones / 30 April

9 rules for keeping your web project on target
How discovery shapes digital strategy
Amy Willoughby / 11 September

How discovery shapes digital strategy
The key to successful website navigation 
Amy Willoughby / 29 October

The key to successful website navigation 
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UX & design

UX & design
To discuss your project leave us your details and we'll be in touch.