Guaranteed support services for your website

Technical support for your website, including: troubleshooting, training, assistance and 24/7 cover.

  • Fixed price packages
  • Dedicated support team
  • Guaranteed response times

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What’s Included

Health check

We’ll carry out a detailed Health Check of your website including reviewing code quality, security and speed.

Website monitoring

24/7 monitoring using industry leading software.

Priority access to our support desk

Priority access to our support managers who will assist you with anything from a CMS enquiry to maintenance issues.

SLA with fast response times

Less than 30 minutes response times, our experts will investigate any issues in super quick time.

Advice and guidance

Access to specialists to help you get the most out of your CMS.

Guaranteed hours

Our plan gives you a fixed number of hours each month and any unused hours are rolled over, so you don’t lose them!

Optional 24/7 care plan

If your website should go down day or night then one of our experienced developers will be on hand to investigate.

Monthly activity report

We provide a detailed monthly report itemising what’s been done and how long it took.

Let us take care of the performance on your websites so that you can concentrate on more critical tasks.

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Our clients

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Our services

Project delivery

Whether developing a new project or rescuing an existing one, with 20 years’ experience in project delivery, we’re the partner who always delivers, even where others can’t.

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Our technical expertise

Advanced enterprise-level projects require experienced software engineers who really understand the technology. Quba’s team will meet the challenge with creativity, experience and skill.

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New projects

Our expert analysts and developers comb through every detail to get the full picture of what your CMS needs to achieve for you. We maintain high quality standards from day one to ensure we develop and deliver a finished project that meets your business aims.

Project recovery

Stuck with an incomplete or underwhelming project? Our team can audit what you have and steer your project back on track.

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Enterprise

Quba’s team specialise in delivering complex enterprise projects often requiring customised components that deliver exactly against your needs.

Systems integration

From connecting your CRM to linking your stock and fulfilment systems, we’re your integration experts. Our developers are among the most experienced in the industry at integrating different protocols with your CMS, such as REST, SOAP and direct database access.

eCommerce

Our team can deliver an effortless buying experience for your customers, one that takes full advantage of your websites potent ecommerce tools and that matches technical expertise with great UX.

Cloud Services Partner

Looking for freedom from expensive upgrades? A SAAS payment model? Improved scalability and solid security? As one of only a handful of certified Kentico Cloud Partners, we offer you the freedom of multichannel experiences no matter where you are or what devices you’re using. Find out if Cloud is right for you here.

Technical strategy

Draw from our experience at building complex enterprise-level projects from day one. We’re more than just a devolopment team; we’re your digital partners. We’ll guide you through your initial strategy and decision-making processes onwards to establish how your project can best meet – and exceed – your business requirements.

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Audits

Our team will give your existing site a thorough examination to establish how your CMS can best improve your Google rankings, security, backend and code base.

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Support & client care

Priority access to upgrades, a dedicated account manager and fast responses to issues will keep you covered once you project has been delivered.

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Code review

Developing an efficient website installation requires a high-quality code base. We’ll dig deep into your architecture, deployment procedures and frontend frameworks and provide you a detailed report. With a clear understanding of any major issues we identify, you’ll have solid guidance on where your time and money need to be invested.

CMS backend

Are your editors, developers and marketers using the optimum configuration for their requirements? If not, time, money and resources may be wasted. We’ll ensure your backend is configured to get the most from your CMS.

Security

Are holes and flaws in your network infrastructure and code leaving you compromised? We’ll perform penetration tests to identify weaknesses such as cross-site scripting (XSS) and SQL injection.

SEO

Even if your website is a technical marvel, it’s no use if it doesn’t place high on Google searches. Our in-house experts can find ways to optimise your site and generate the web traffic necessary to boost your revenue from organic searches.

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Quba Care

Delivering a successful project is just the start at Quba, and that’s where our leading support package takes over. Quba Care guarantees you a dedicated account manager and priority access to upgrades should you encounter problems.

24/7 Technical support

Our dedicated technical team are always on hand to help you, 24/7. If you encounter a problem no matter what time of the day or night, we will be there to support you every step of the way.

Upgrades & licences

We’re here to help you get the best from your CMS. We’ll help you to decide which version best suits your needs. How often should you upgrade? How can you get the most from new features?

Training

Our experts can give your marketers, editors and developers the onsite or in-house training they need to get maximum ROI from your project.

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The work you guys have done already is amazing. The transition over was incredibly smooth. There's been some really useful and insightful planning sessions. Getting you up and running with all our incumbent suppliers has been painless. It's a pleasure to come along to our catch up meetings.
- Matt Vause - Group Marketing Manager, TCH Ford
When we initially tendered for a new digital partner, Quba stood out to us, and the team has been extremely helpful from start to finish.
- Phillipa Loise Smith, Marketing Manager, AvantiGas
Quba have brought to the table a concise evaluation of exactly where we are with our Kentico platform, what the steps are to fix problems, helped define a roadmap of change, and delivered the expertise to show us a way to take steps that will relieve us from this debt that was slowing us down.
- James Dadd, Digital Director, JELD-WEN
20

years supporting clients

1

hour or less response time

12

support team

London Luton Airport

Case study

Part of London Luton Airport’s (LLA) ambitious expansion required a website that could improve communication with travellers, increase online revenue and launch their new and exciting brand.

The web platform we built on Kentico integrated flight systems, travel services and parking reservation software to provide customers with live information about their journey.

Find out more about our work with LLA

82%

increase in revenue

12%

increase in traffic

40%

increase in conversion rate

Quba took the time to gain insights from a range of people within its own business. The resulting UX piece had substantial depth in both the thinking and the execution.
- Paul McNulty, eCommerce Manager, London Luton Airport

Texthelp

Case study

Texthelp is a global leader in assistive learning technologies, operating across numerous commercial and education sectors. Their variety of multilingual websites spread over several platforms were proving inefficient and difficult to manage.
The global web presence we designed and built for them with the Kentico enterprise web platform introduced operational efficiencies and dramatically improved sales enquiries.
Find out more about our work with Texthelp

94%

increase in returning visitors

36%

conversion to 'try or buy' from product pages

261%

increase in page views of products

The planning workshops Quba facilitated were particularly useful in refining our brief and accommodating the many customer personas and user journeys within our business.
- Emily Paul, Marketing Director, Texthelp

Contact Us

To discuss your project or for help and advice on support, please complete this form or a call us on 0114 2797779


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