Moving to a single digital platform  

An immediate goal was to standardise the web technology across the group to simplify digital management and reduce costs. We used Kentico multi-site to achieve this and created a digital style guide that would define the Markel brand.  
 
With Kentico in place, we commenced the build of the new corporate website that would formally launch the Markel brand in the UK.   

Improving the delivery of services to brokers   

We implemented two systems that improved the service delivery for Markel business partners: 
 
Insurance claims management: We developed a portal so brokers can submit claims against their schemes online, reducing the overhead for Markel call centre staff.  
  
Insurance policy renewal and payment: We helped Markel streamline this process using a ‘white label’ payment portal enabling Markel to create microsites for their partners, through which their customers could make insurance renewal payments. 

Strengthening customer relationships 

Specialist insurance brokers and accountants play a vital role in delivering inquiries and repeat sales of Markel insurance products and consultancy services. 
 
We worked with Markel to design and build a series of portals so their partners could create and deliver marketing campaigns, combining market insights and content while positioning Markel products to their customer base.